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Returns & Refunds

We hope that you are pleased with the products you received from us but if you do need to return anything you need to consider the below:

  • If your product is unwanted or you've changed your mind, we are happy to offer you a refund if the product you are returning is in a fully resalable condition (i.e. unopened, unused and in the same original packaging and condition as per receiving). There will be no returns on makeup, skincare and personal care items. Please check Terms & Conditions for further information on products that cannot be returned.
  • The value of shipping and COD cost will be on customer and will not be refunded. Skysales Online shall bear the charge of shipping only in defective or faulty product, in this case shipping and COD charges both will be refunded.
  • If your product is faulty please let us know as soon as possible by contacting us through our Customer Support Ticketing System or Phone Call: 8002444220

How to make a Return

Change of mind return: You must inform us that you wish to return the product within 14 days of taking delivery by contacting our Customer Service Team through our Customer Support Ticketing System or Phone Call: 8002444220 . You will be responsible for the costs of returning the products to us.

Faulty return: We can provide you with a returns label so that you can send the item back to us free of charge. This can be requested from our Customer Service Team by contacting them through our Customer Support Ticketing System or Phone Call: 8002444220

Any products opened by a customer is non returnable due to the current Pandemic Situation. Only unopened and qualifying products can be returned.

We strongly advise that you obtain a proof of postage receipt when sending any products back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

How refunds are paid when non faulty product is returned: same credit or debit card from which payment was taken for the item(s) returned to us. If you paid for the product by cash, you will need to send us your bank details (including the name on the account, the name of the bank and address and IBAN) in order for us to refund you directly into your account.

The refund value will be for the price paid when the order was placed. We will process the refund due to you as soon as reasonably possible after (i) receiving the order back from you or (ii) you providing us with evidence that you returned the order to us. Where we refund directly into your bank account this may take up to 10 working days to show on your bank account statement.