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Return Policy

RETURN POLICY:

Returns, Exchanges & Refunds Policy:
We hope that you are pleased with the products you received from us but if you do need to return anything, we offer the following options: If your product is unwanted or you've changed your mind, we are happy to offer you a refund or an exchange if the product you are returning is in a fully resalable condition (i.e. unopened and unused) and that the return is made within 10 days.

We would be unable to process your refund or exchange until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

Please note: If the product is returned to Customer Services, in a condition which is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We will not refund postage or gift wrap charges if your product is unwanted or you have changed your mind. The cost of returning unwanted items is your responsibility and we will not refund that cost.

How Refunds are paid when the item is returned to Customer Services: Refunds will be paid onto the same credit or debit card from which payment was taken for the item(s) returned to us. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received by us.

How exchanges are processed when the item is returned to Customer Services: where an exchange is required for an item different to the item originally ordered, we will refund the value of the returned item(s) and then place a new order for the exchanged item(s). We can either do this on the telephone with you or you can place the new order on our website. Please note we will have to take your payment details again to process the exchange. Exchanges can only be processed once the item has been received by us.

If your product is faulty or damaged: We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can Contact Fedex to arrange a return, refund or replacement, and please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.

We would be unable to process your refund, exchange or replacement until we receive the product back. If your item is faulty or damaged then we can provide you with a Returns Label so that you can send the item back to us free of charge. This can be requested from our Customer Service Team. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

How exchanges are processed when the item is returned to Customer Services: Where an exchange is required for an item different to the item originally ordered, we will refund the value of the returned items and then place a new order for the exchanged items. We can either do this on the telephone with you or you can place the new order on our website. Please note we will have to take your payment details again to process the exchange. You will not incur any additional delivery or gift wrap charges. The delivery and gift wrap option from your original order will apply for any exchange. Exchanges will only be processed once the item is received by us.

Return Delivery Charges: In the case of faulty or damaged items, or order errors, we will cover the cost of returning the items to us via mail by supplying a Returns Label. Please contact our Customer Service Team to request this. When posting items back to us please make sure to request a proof of postage receipt from the post office. As we cannot take responsibility if the item is lost without a proof of postage receipt

* Proof of Purchase
All online customers will receive a proof of purchase email when their order has been dispatched. Please use this if you wish to return an item.